General Terms and Conditions of Sale


The purpose of these General Terms and Conditions of Sale (hereinafter the "GTCS") is to define the regulations applicable to the sale of products sold (hereinafter the "Product(s)") on the online Aigle store, (hereinafter the "Site").

Any reference to "Aigle", "we" or "our" in the GTCS refers to the company Aigle International SA, a limited company  with capital of 34 004 000.00 Euros, whose headquarters is located at 57 boulevard de Montmorency 75016 Paris, registered with the trade and companies register of Paris under number 314 397 712.

VAT Nr : GB 317 8732 82


Any reference to the "Customer", "you" or "your" refers to, as the user of the Site, any non-trader individual of legal age, with the legal capacity to contract, exclusively domiciled in the countries delivered to by the Site.


For the application of these regulations, it is agreed that the Customer and Aigle are collectively known as the "Parties" and individually known as the "Party".


These GTCS apply to access to the Site and govern, without limitation, any sales of Products made by Aigle from the Site.


Aigle reserves the right to totally or partially modify these GTCS at any time by publishing a new version of them on the Site.The applicable GTCS are those in force on the Site on the date the Customer places the order; it being specified that access to any part of the Site and/or any Product order made on the Site imply the Customer's complete adherence to the GTCS in force at the time of the order placement.


 Aigle thanks the Customer for carefully reading the GTCS before using the Site and placing orders and recommends saving a copy of the GTCS in order to be able to refer to them subsequently.


These GTCS are only available in English and are applicable to all orders sent to the United Kingdom.




The purpose of these GTCS is to define the conditions under which the Products are sold by Aigle to the Customer. They also regulate the various stages of the sales process: from the placement of the order by the Customer to the delivery of the Product to the Customer.

Once finalised, the order constitutes the Customer's acceptance of Aigle's offer, meaning that the Customer confirms their desire to purchase the Product(s) as per its/their description on the Site, accepts the given price and recognises that the order placement implies a payment obligation on their part. Consequently, when the Customer confirms the order, they accept being bound to Aigle by a sales contract, subject to the availability of the Products and the validation of the payment under the conditions provided in article 4 hereinafter.

Aigle emphasises that this Site is exclusively for consumers. Purchases made through the Site are for the personal use of the Customer, including personal gifts, and they may not be resold, used in a commercial context or used in order to make a commercial gain. Aigle reserves the right to refuse the sale of a Product for a legitimate reason, particularly in the case of multiple orders for the same Product coming from one Customer or intended for one postal address.




The Products sold by Aigle are those that appear on the Site on the day of their browsing by the Customer and are offered subject to their availability. Every Product shall have a description sheet that, apart from the photograph, will contain: the price, the sizes and colours available, the composition and its individual characteristics. There may be minimal differences between a Product and its photograph, particularly due to the resolution and the definition of the colours on the Customer's screen.


The prices are given in pounds, including all taxes, excluding the delivery fee; it being specified that the value added tax is that which is in force on English territory on the day the order is invoiced.

Aigle reserves the right to modify its prices at any time, but it undertakes to apply the prices given on the Site that are confirmed to the Customer when the order is validated. Notwithstanding all of our efforts, in exceptional circumstances some Products on the Site may have an incorrect price. If the correct price of a Product is lower than the price given, we will invoice you for the lower price and send you the Product. If the correct price of a Product is greater than the price given, we will invoice you for the given price, except in the event that it is derisory and manifestly erroneous, in which case we will contact you in order to obtain your instructions, or we will cancel your order and inform you of such cancellation.

The Customer is informed of the delivery fees, including all taxes, in the order summary before validation of the order. These fees are payable by the Customer and are invoiced in addition to the sales price of the Products. Our delivery fees are as follows:

The transfer of the risks of loss or damage to the Products shall take place after the delivery and receipt of the Products by the Customer or any third party designated by the Customer.



The Customer creates an order by completing the following 5 steps:

Step 1: The Customer selects the chosen Products and adds them to their basket after selecting their desired size and colour. The basket at the top right of the screen informs the Customer that the selections have been included by indicating the number of Products it contains.

Step 2: The Customer checks the contents of their basket by clicking on “View basket” to access the order summary. The Customer may then modify their order (Product, size, quantity).
The total amount of the order, including all taxes, broken down into the price of the Products and the delivery fee, is then shown in the summary.

Step 3: Once the order is checked, and amended if necessary, the Customer confirms their basket to finalise the order by clicking on "Place order".                      
If the Customer has an offer code, they must enter it in the space provided for this purpose in order to use it.

Step 4: Customer input of delivery and invoicing details Fields marked with an asterisk (*) are required fields; it being specified that unless otherwise indicated by the Customer, the invoicing address will automatically be the same as the delivery address.

If the Customer has already placed an order on the Site, they will have a client account. In this case, they will be able to identify themselves with their email address and password.

The Customer then checks all the information and clicks on "Confirm" to continue with the order. The order will be sent to the delivery address that the Customer provided when placing the order. Aigle shall not be held responsible if such delivery address is incorrect or incomplete.

The Customer will be asked to select a payment method, provide the relevant details and accept the terms of these GTCS. If the GTCS are not accepted, the Customer will not be able to order Products on the Site.

Step 5: Entering bank details:

The Customer will then access Aigle's partner's secure payment screen.
The payment is made online using only the following payment methods (Visa, Mastercard, Paypal).
The Customer must enter their bank card number, its expiry date and the three-digit CVV number on the back of the card.                 
If the payment is accepted, the Customer will be redirected to an order confirmation screen on the Site.
In the event that the payment fails, the Customer will have up to 3 attempts to re-enter their bank details. After the 3rd failure, the Customer will be redirected to the Site where they will see a screen informing them of the payment failure. The Customer will then be invited to contact Aigle's customer service to find out the reasons and work together to find a solution to complete the Customer's order.


The placement of the order on the Site constitutes a sales contract between the Customer and Aigle, subject to the availability of the Products ordered and the validity of the means of payment used by the Customer.

You will automatically receive an email confirming receipt of your order and its details (hereinafter the "Order Confirmation Email"). We recommend that you print and keep the Order Confirmation Email. The Order Confirmation Email does not constitute confirmation of the availability of the Products; it is an automatic acknowledgement of receipt confirming the fact that we have received your order.

We will send you a second email that constitutes confirmation of the availability of the Products ordered (hereinafter the "Dispatch Confirmation Email"), which we also recommend that you print and keep. If any of the ordered Products are unavailable, your order will be cancelled, and your bank card will not be debited. If only some of the Products are available, they will be sent to you in accordance with these GTCS, and you shall only pay for the delivered Products.

The acceptance of the order by the Customer and the Dispatch Confirmation Email sent to the Customer by Aigle following acceptance of payment serves as the conclusion of a sales contract between the Parties and acceptance of the GTCS.

Having completed an order, the Customer shall have the chance to print their invoice, which shall be available as soon as their order is dispatched, on the "My account" section of the Site.

Aigle reserves the right not to validate the order in the event of:

Aigle's customer service is available to the Customer for any questions regarding their order. The service is available via email (, and by telephone on +44 (0) 20 7660 1576, from Monday to Friday from 10:00 to 19:00 and on Saturdays from 10:00 to 18:00.

The Customer shall be responsible for keeping a copy of the documents related to their order (Order Confirmation Email, GTCS and any other useful documents). Furthermore, if the amount of the order exceeds 120 Euros, Aigle shall keep a copy of the order in its files for the duration established in law. During this time, the Customer may request a copy of the order at any time. In the event that the Customer makes such a request, Aigle reserves the right to invoice the Customer the costs related to the retrieval and sending of the requested document.



4.3. Creation of a CUSTOMER account

In order to facilitate the process of ordering Products during use of the Site, Aigle offers the option of creating a customer account. If the Customer makes use of this option, all the personal data provided during the registration process shall be stored on the Aigle customer database and therefore there will be no need to enter it for each new order. It will automatically appear on the order.

In order to register, the Customer will have to complete an online registration form by providing the following information: name, surname, address, date of birth, email address and a different delivery address if applicable. Once the Customer has clicked on the "Submit" button, this information is stored on Aigle's customer database. Aigle undertakes to use the data in accordance with its Privacy Statement available on the "Privacy Statement" page. The Customer undertakes to ensure that the information provided to Aigle is accurate and complete and to inform Aigle of any modifications.

Following the registration of a customer account, the Customer will automatically receive an email confirming that their account has been created. The Customer's email address will be used as their username for their account. During the registration process, the Customer will be asked to create their own password. The Customer will have the opportunity to change their password every time they log in to their account. The Customer should keep their username and password secret at all times and not reveal them to third parties. The Customer must comply with all of our security instructions and recommendations. The Customer must also immediately inform Aigle in the event that they learn or suspect that unauthorised use has been made of their account, or that their account has become accessible to a third party. Without prejudice to other rights and actions, Aigle shall have the right, subject to prior notification by email, to suspend the Customer's access to the Site without incurring liability, in the event that, according to Aigle, such a measure is necessary in order to prevent security breaches of the Site. The Customer shall be held responsible for any abusive use of their username and password, except in the event of their loss or theft in which case they have notified Aigle immediately at the address provided at the head of these regulations.

4.4. PAYMENT AND payment default

The price of the Products purchased is payable in its entirety on the day that the Customer places the order. The payment is made online, only by the following payment methods (Visa, Mastercard, Paypal) at the time the Customer submits the order.

The request for authorisation of a direct debit from the card is made at the time the order is confirmed on the Site, except in the event that the servers are unavailable. Aigle reserves the right to create a new direct debit authorisation request in the event that it was not possible to complete the first due to the unavailability of the servers.

The complete payment of the price, including the delivery fees and all supplementary fees for services ordered by the Customer, shall be debited from their bank card or Paypal account, after verification of the availability of the Products ordered, at the time of or shortly before the dispatch of the Products. Aigle shall only deliver the Products if the Customer's payment is successful.

The Customer confirms that the bank card used is theirs. All bank card holders are subject to validation checks and authorisation by the card issuer. If the issuer of the Customer's card refuses to authorise the payment, Aigle shall have the right to refuse to carry out the delivery of the order and shall not be responsible for any delay in or absence of the delivery. Aigle shall send an email to the Customer to inform them of such refusal.

In the event of a default in the payment, an incorrect address or any other problem with the Customer's account, Aigle reserves the right to suspend the Customer's order until the problem is resolved.

In the event of fraudulent use of their bank card on the Site, the Customer is invited to contact Aigle on the following number: +44 (0) 20 7660 15768 from Monday to Friday from 10:00 to 19:00 or on Saturdays from 10:00 to 18:00, or by sending an email to

Transactions carried out on the Site are secured by the payment system of Aigle's partner, the company ADYEN B.V., a company incorporated under Dutch law, whose headquarters is located at Simon Carmiggeltstraat 6-50, 1011 DJ, Amsterdam, HOLLAND and is registered in the Dutch company registry under number: 34259528 (hereinafter "Adyen").

All information exchanged in the handling of the payment is encrypted using the SSL (Secure Socket Layer) protocol. This data cannot be detected, intercepted or used by third parties. At no time do the Customer's financial details pass through Aigle's computer system.

Adyen verifies that the connection with the Customer's browser is secure before sending the payment form to the banking institution that is carrying out the financial transaction.

Adyen, as a technical provider, does not handle any claims related to the orders, which are directly handled by Aigle as specified above or by the Customer's bank where applicable.


If Aigle elects, or is obliged by the law in force, to issue or provide an invoice, Aigle reserves the right to issue or provide electronic invoices, and the Customer accepts this type of invoice.


The Order Confirmation is recorded in Aigle's registries, which are in turn stored on a reliable and durable backup media. The Customer accepts that the Order Confirmation is considered proof of the contractual relationships between the Parties.


Aigle will deliver the orders along with a delivery note within a maximum period of thirteen (13) business days (excluding Saturdays, Sundays and bank holidays in the United Kingdom, and in France where the Products are dispatched from) for delivery to the United Kingdom, starting from the day following the payment of the order.

Aigle undertakes to make every endeavour to ensure that the ordered Products are delivered within the period indicated in the Order Confirmation Email.

Even if Aigle does everything possible to deliver the Products within the periods established above, the delivery dates are no more than estimates; they are not guarantees and they may not be invoked against Aigle. However, the maximum period of thirty (30) days from the day following the payment of the order is guaranteed.

In the event that it is impossible for us to respect the delivery period initially provided and appearing in the Order Confirmation Email, we will inform you as soon as possible and provide a new estimated delivery period without incurring liability, it being specified that you may cancel your order if the total delivery period surpasses thirty (30) days. To cancel your order, you must email us at We will then credit the bank card or Paypal account you used to place the order within fourteen (14) days of receipt of the email communicating its cancellation. After said fourteen (14) day period, the amount of the order will be increased by:

- 10% if reimbursement is made between the 15th and 30th day following the cancellation request;

- 20% if reimbursement is made between the 31st and 60th day following the cancellation request;

- 50% if reimbursement is made after 60 days.

Please note that the transport company will require a signature upon delivery and will not hand the Products over to you without it.

If the Customer places an order for a number of products, Aigle may be obliged to send the Products in several deliveries. If it is necessary to make more than one delivery, the Customer shall be informed in advance.



The Customer undertakes to check the general condition of the packages and the compliance of the Products received with the order at the time of receipt and to notify Aigle of any anomaly with the delivery, such as:



The Customer is responsible for the package and its content once it has been delivered. In the event of an anomaly such as those provided above, the Customer may refuse the package and notify the Aigle Site customer service department by emailing the following address:


In the event that something is missing and no notification is sent, Aigle shall not be held responsible and will not be able to guarantee a reimbursement.




The Customer has a period of thirty (30) calendar days from the date of receipt of their order to return the Products ordered on the Site (any Aigle products purchased at a retail store, on another website or at any other point of sale must be returned to the store or site from where they were purchased), without any justification or penalty being applicable and the Customer shall be reimbursed in accordance with the stipulations of this article, provided that the stipulations of this article are respected.

For all returns based on the right of withdrawal, the procedure below must be followed in its entirety:

Aigle C/O ADS

Site d’Evreux

27096 Evreux cedex 9



According to the provisions of article L 221-24 of the French Consumer Code, Aigle shall reimburse the price of the Products in your order, as well as any possible delivery fees at the standard rate, by re-crediting the means of payment used in your initial order. Aigle shall make this reimbursement as soon as possible and within fourteen (14) days at the latest from receipt of the merchandise that the Customer has sent back.

If reimbursement is not made within said period, the amounts we owe you will accrue interest as follows:

- 11 days after the expiration of the period: legal interest rate;

- 10-20 days of delay: 5% interest rate;

- 20-30 days of delay: 10% interest rate;

- 30-60 days of delay: 20% interest rate;

- 60-90 days of delay: 50% interest rate;

- Over 90 days: 5 additional percentage points for every further month of delay, within the limit of the initial price of the Product plus interest at the legal rate.

In turn, the Customer is responsible for returning or sending the Product(s) to Aigle without excessive delay. Customers can return products as follows:


The Customer benefits from the guarantees listed in this article 8 provided that the Products have been purchased directly on the Site.

The Customer benefits from the following legal guarantees:


  • The legal guarantee of conformity (Articles L.217-4 et seq. of the French Consumer Code),

If the Customer deems a Product to be non-compliant, the Customer has a period of two (2) years from the delivery of the goods to contact our customer service department by emailing the following address ( In the event that Aigle needs to inspect the Product, the Customer must return the Product they deem to be non-compliant to us at the address that will be provided to them by the customer service department and our quality service will examine the request.

In the case of non-compliance, the Customer shall have the following choice:

  • Request the replacement of the non-compliant Product; or
  • Request the repair of the non-compliant Product.

However, Aigle reserves the right not to proceed in line with the Customer's choice if such choice results in a manifestly disproportionate cost compared to the other option, taking into account the value of the Product or the extent of the defect. Aigle will then proceed, provided that it is possible, in accordance with the option not chosen by the Customer.


If we are not able to replace or repair the non-compliant products within a period of thirty (30) days following the Customer's claim, the Customer may either:

  • Return the Product(s) and receive a refund of the price; or
  • Keep the Product(s) and receive a partial refund of the price.


This legal guarantee of conformity applies regardless of any commercial guarantees that may have been concluded and of the nature of the product.


  • The legal guarantee against hidden defects (Articles L.1641 et seq. of the French Civil Code).

If the Customer proves that a product has a hidden defect, Aigle is legally bound to repair all consequences of that hidden defect. The Customer may then choose to either:

  • Return the Product(s) and receive a refund of the price; or
  • Keep the Product(s) and receive a partial refund of the price.


 In the event of the replacement of the Products or reimbursement, Aigle shall cover the costs of returning the Products.




Aigle, the party responsible for the data handling, processes your personal data with a view to optimal management of customer relations and to ensure the monitoring of your orders.


The data collected is essential for this processing and is used for the relevant Aigle services, as well as, where applicable, its sub-contractors or suppliers.


Certain data collected, including any data regarding the payment of your orders, may be transferred to suppliers or sub-contractors established in the United States, a country not recognised by the European Commission as having an adequate level of protection. For this reason, a cross-border data flow agreement has been concluded with these companies in accordance with the standard contractual clauses of the European Commission. A copy of this document can be obtained by emailing or by sending a request by post for the attention of: MFIS - AIGLE Service Juridique / Responsable Données Personnelles, to the following address: 23-25 rue de Provence – 75009 Paris (France).


The data collected is kept for the entire duration of the commercial relationships and for a maximum of 3 years following the end of such relationships (for example starting from the last purchase and our last contact).


In accordance with the legislation in force, you have a right to access, rectify or delete and to limit the processing of your data, a right to oppose, a right to the portability of your data as well as the right to define the guidelines on what will happen to your data after your death; these rights can be exercised by sending an email to or sending a letter by post for the attention of - MFIS - AIGLE Service Juridique / Responsable Données Personnelles, to the following address: 23-25 rue de Provence – 75009 Paris (France), enclosing a copy of an identity document.


Finally, you have the right to make a claim to a supervisory authority.


Information is marked with an asterisk (*) when it is required by Aigle and/or its suppliers in the context of the management of the Customer's order.


In the event of any injunction by the legal authorities or in order to defend its rights or those of its employees, customers or any other person, Aigle may communicate this data to legally authorised bodies and authorities.


For more information on our confidentiality policy and the handling of your personal data, see the Site's "Confidentiality Policy" page.




In order to process the Customer's order, and in order to better understand their needs and to personalise the services provided on the Site, Aigle uses cookies. A cookie is an electronic file saved on the hard disk of the Customer's computer in order to track their movements on the website.

The cookies record the length of the Customer's visit to the Site, their identity (by using their email address and password) and the content of their basket. Once disconnected from the Site, this information is stored for thirty (30) days before being permanently deleted.

The Customer may turn off the storage of cookies in the settings on their browser. In such a case, they will lose any personalisation of the service offered to them on the Site.


The use of the Site does not confer the Customer any intellectual property right over the Site or its contents. In particular, the Customer or user of the Site has no right over any of Aigle's creations protected by copyright, design protection or trademark rights, or over any creations belonging to third parties.

Aigle provides the Site solely for personal and not commercial use. The content of the Site shall not be used for other purposes, whatever they may be, without express written authorisation by Aigle.



The placement of an order on the Site implies awareness and acceptance of the procedures in force on the internet, in particular those regarding technical performance, response time, connection, interrogation or transfer of information, the risk of outage, risk of contamination by a virus on the internet and, in general, any risk linked to the use of the internet.

Therefore, under no circumstances shall Aigle be held liable for any indirect or direct damage derived from misuse or from an incident linked to the use of the computer, access to the internet, the maintenance or malfunction of the servers, the telephone line or any other type of connection. The Customer shall assume complete responsibility for their connection to the Site.

Aigle shall not be held liable for total or partial non-fulfilment of its obligations regarding the order placed by the Customer, if such non-fulfilment is attributable to the Customer or to the unforeseeable and unavoidable act of a third-party to the contract.

Furthermore, Aigle has done its best to ensure that the colours and materials of the items that appear on the Site are as accurate as possible. However, every computer is different and we cannot guarantee that the items correspond exactly to their representation on the Site.


Aigle shall not be held liable for the total or partial non-fulfilment of its obligations regarding the order placed by the Customer, if such non-fulfilment is caused by an event that constitutes a case of force majeure.

Under these circumstances, Aigle will inform the Customer of the occurrence of such an event by email within a period of three (3) clear days following the occurrence.

After a period of thirty (30) days, in the event that a case of force majeure persists, the order shall be cancelled and, where applicable, shall be the object of reimbursement by Aigle to the bank card used for the placement of the order within a maximum period of thirty (30) days.


The Site is made available to you as it is. In particular, Aigle does not guarantee that the Site will be available uninterrupted and fully operational 24 hours per day. For instance, access to the Site may be interrupted without warning in the event of technical problems or for maintenance reasons.

The customer service department can take your orders by telephone from Monday to Friday, from 10:00 to 19:00 and on Saturdays, from 10:00 to 18:00 on +44 (0) 20 7660 1576.

It is the responsibility of the user, the Customer, to protect their computer. Aigle shall not be held liable for any damage that may be done to your computer, or for any loss of data that may result from the use of the Site.

For its part, Aigle undertakes to take all relevant precautions to ensure the security of its files and the protection of its computer system, and in particular to prevent the Customer's personal details from being distorted, damaged or made available to unauthorised third parties.


Furthermore, by providing information to the Site, the Customer guarantees that they are using their real identity and that all the information provided is true, accurate, up to date and complete at the time the Customer provides such information. If you notice that some of the information provided is incorrect or is no longer valid, you must modify it. Otherwise, Aigle shall not be held liable for any possible resulting consequences.

Likewise, the Customer may modify their personal details on their customer page by logging in with their email address and password.




Aigle invites its Customers to make comments on its service in order to continually improve it. Aigle's objective is to solve any problems quickly and fairly. After each purchase, Aigle will send you a satisfaction questionnaire to obtain your comments. You can also send us your comments, questions or complaints by emailing our customer service department at the following address: ( or via the "Customer Service" page on the Site. Alternatively, you can call us on the following number +44 (0) 20 7660 1576, from Monday to Friday, from 10:00 to 19:00 and on Saturdays, from 10:00 to 18:00. If you would like to lodge a complaint, clearly indicate such. Our objective is to respond to your complaint within a period of seven (7) business days, whether by providing a solution or by informing you of the ways in which your complaint will be processed.

In accordance with European directive 2013/11/EU of 21 May 2013 on alternative dispute resolution for consumer disputes, please find below the link to the European platform for online consumer dispute resolution:



Aigle reserves the right to carry out any modifications to its Site and these GTCS at any time.


Use of the Site and orders shall be subject to the GTCS in force at the time of use of the Site or of said ordering of Products, unless a change in the GTCS is required by law or by any other governmental authority (in which case the change shall also apply to all the orders already placed).


ARTICLE 16. non-waiver


Failure by either of the parties to act under these GTCS does not however constitute a waiver of the right of action, unless expressly waived in writing.




To the extent permitted by law, these GTCs are governed by French law. In case these GTCS are written in several languages ​​or are translated, only the French version (available by clicking here) will prevail. If any of the stipulations in these GTCS are deemed invalid, illegal or unenforceable by virtue of a court decision, such stipulation shall be considered severable from the rest of these GTCS and it shall not affect the validity and applicability of the other stipulations of the GTCS.




The Site is edited by Aigle International, a limited company with a capital of 34 004 000.00 Euros, whose headquarters is located at 57 boulevard de Montmorency 75016 Paris, registered with the trade and companies register of Paris under number 314 397 712.


You may write to our customer service department on the "Customer Service" page of the Site, by emailing the following address:, or you can reach us by phone on +44 (0) 20 7660 1576, from Monday to Friday, from 10:00 to 19:00 and on Saturdays from 10:00 to 18:00.


The Site is hosted by Salesforce Commerce Cloud.