WHERE DO YOU DELIVER?
We deliver in Germany and in Spain.
WHAT ARE THE DELIVERY CHARGES?
Delivery is ensured through DHL services (classic delivery 2-5 days) for €13.
HOW LONG ARE THE DELIVERY TIMES?
Delivery times are around 4 business days. This corresponds to the time of preparation of your order in our warehouses (destocking, verification, preparation, packaging, labelling...), your order is then given to the carrier. In exceptional cases, this period may be extended if one of your articles is in transit to our warehouses. In this case, shipping time may be extended to a maximum of 13 days.
For more information on delivery times, please contact our customer service by email email@example.com.
WHAT HAPPENS IF I'M NOT IN WHEN THE DELIVERY ARRIVES?
In absence of the recipient of the order, your order will be delivered to the postal contact point indicated on the notice left in your mailbox.
Your parcel will be kept in the postal contact point for a period of 15 calendar days from the day after the date of filing of the notice of passage. At the expiration of this period, the parcel will be returned.
In case the timeout is attributable to you (the delivery address you provided was not correct or you (the delivery address you provided was not correct or you did not come to pick your order up within 15 days), the costs forwarding the package will be at your expense.
WHERE WILL I HAVE TO GO TO PICK UP MY PARCEL?
For all orders placed on the website, you will receive an email reminding you of the delivery address you supplied.
If you are out when the delivery arrives, the carrier in charge of the shipping will leave a note explaining where you can collect your parcel.
CAN I CHANGE A DELIVERY ADDRESS / THE CONTENTS OF THE DELIVERY?
Once the order has been confirmed, it is unfortunately no longer possible to make any changes.
This is because, to guarantee you the shortest delivery times, we prepare and dispatch your order within hours of you confirming your basket.
However, it is possible to amend your default address for your next orders within the ‘My addresses’ section in 'My Account'.
HOW DO I RETURN GOODS?
Counting from the date your order is received, you have 30 (thirty) working days in which to return the products ordered.
Returns can only be made by adhering strictly to the procedure below.
- You must complete the form received in your parcel. Indicate the item(s) that you would like to return above along with the reason. Without this form, the return will not be accepted.
- Include this form in your parcel along with your unworn item in its original packaging with the label and any accessories that came with it. Your items must not therefore have been used, washed or damaged.
- Address your parcel as shown below. Take it to your local post office for weighing and pay the required postage: AIGLE C/O ADS - Site d'Evreux - 27096 EVREUX CEDEX 9 - FRANCE
If the above conditions are met, the total amount of the items returned, including VAT, will be refunded.
Your refund will take effect within fifteen (15) days of receiving the items. You will be refunded by crediting the bank account used for your payment.
HAVE YOU RECEIVED MY RETURNS?
You will receive an email as soon as your parcel is received at our logistics center. If you have not received an email confirming receipt within 10 days of returning your items, please contact the Customer Service and we will get back to you as soon as possible. We would recommend including your parcel reference number with your message.
WHAT SHOULD I DO IF MY PARCEL IS DAMAGED ON ARRIVAL?
On receipt of your parcel, if you see that the packaging is showing signs of damage, you may either: refuse the parcel, in which case it will be returned straight to our logistics center : or ask for it to be delivered to your post office so that you can open it in the presence of an authorised officer. If your parcel has been accepted by an unknown third party, you can fill in the Post Office contact form. A customer advisor will look into your request and you will be sent a response within 2 working days.
In any case, you may not accept the parcel whilst expressing reservations.
MY ITEM HAS A DEFAULT
Aigle pays particular attention to the quality of its products. However, should you find any default despite all the quality checks carried out, please inform us of this problem so that we can send you a replacement or a refund. Please follow the returns procedure and state the reason for returning. If we accept the default, you have the choice of re-ordering your item (subject to availability) or taking a refund. Return charges will be at our expense.